Shipping and delivery

Shipping Methods and Costs

On the cart page, you can see the description, price, and shipping information for each item. On the same page, you have the option to create a shipping estimate (which generates the actual shipping cost) to verify the total cost of your purchase before proceeding with the order.

MAINLAND:

  • 2-3 business days. Shipping €5 for orders under €20 – Courier service: SEUR
  • 2-3 business days. FREE shipping for orders over €20 – Courier service: SEUR

BALEARIC ISLANDS:

  • 3-5 business days. Shipping €10 for orders under €50 – Courier service: SEUR
  • 3-5 business days. FREE shipping for orders over €50 – Courier service: SEUR

CANARY ISLANDS, CEUTA, AND MELILLA:

  • 3-5 business days. Shipping €15 for orders under €100 – Courier service: SEUR
  • 3-5 business days. FREE shipping for orders over €100 – Courier service: SEUR

INTERNATIONAL SHIPPING:

  • Countries of the European Union (south, east, and west): 3 – 5 working days. €20 for orders under €100. FREE shipping for orders over €100.
  • Countries of the European Union (north): 3 – 5 working days. €30 for all orders.
  • European countries not belonging to the European Union: 3 – 5 working days. €40 for all orders.
  • Countries of North America: 7 – 10 working days. €50 for all orders.
  • Countries of South America: 7 – 10 working days. €50 for all orders.
  • Countries of Oceania: 10 – 12 working days. €80 for all orders.
  • Countries of Africa and Asia: 10 – 12 working days. €80 for all orders.

IMPORTANT: Deliveries to the Canary Islands, Ceuta, Melilla, and countries not belonging to the European Union are subject to additional import duties and/or local customs taxes.
Shipping costs are subject to change without prior notice. Any changes will be applicable from the moment they are included in the help pages and the contract published on this website. In any case, the shipping costs that appear at the time of placing the order will be valid.

These delivery times may be longer during certain weeks of the year, such as the Christmas period.

Taxes and identification number not included. The tax number is not required for shipments outside the European Union.

Koala only ships via courier service. To inquire about the shipping method, please contact us via email: info@koalaspain.com

Deliveries are subject to the courier company’s terms and conditions.

Information

After placing your order using a credit or debit card, you will receive a confirmation email with the details of your order.
Please ensure that the email address provided for your order is correct and check your spam folder.

Contact

For any inquiries, please contact us via email: info@koalaspain.com

Expedition and Shipping Times

The estimated dispatch from our warehouse for orders is 24-48 hours.

The items in your order will be shipped as soon as they are available. The estimated delivery date to your address after leaving the warehouse is 4-7 business days. This is subject to the delivery country and the courier company’s terms and conditions.

Changes

Once your order is ready for shipping or has left our warehouse, we cannot make modifications. If you have any doubts, please contact us via email at info@koalaspain.com

Tracking

Tracking your order depends on the courier company. Please contact us via email at info@koalaspain.com and if they provide a tracking service, we will provide you with the details.

Delivery Information

If the order is being delivered to a business address, the courier will leave it at the reception or delivery point and ask for a signature from the receptionist or concierge. The recipient of the package does not need to sign for it.

If you have provided a personal address with a concierge, the courier will deliver it directly to them. The concierge can sign the receipt if there is a reception area in the building.

Shipping Issues

Failed Deliveries
Shipping by courier service: If you are not at home at the time of delivery, the courier service will leave a delivery notice. You can then contact them directly to arrange a new delivery date during business hours or modify the delivery address.

To report shipping problems, please contact us via email at info@koalaspain.com . We will address the issue with the courier company and strive to deliver your order as soon as possible.

Damaged or Defective Products

If you receive a damaged item, please contact us via email at info@koalaspain.com

In the event that a product has been damaged during shipping, Koala will directly contact the courier company to resolve the issue as soon as possible and minimize any inconvenience to you. We will do our best to keep you informed and, if deemed appropriate, send you a replacement order.

Returns and Refunds

Returns are subject to our returns and refunds policy. Please refer to the website section for more information.

International Orders

Wherever you are and wherever you want to ship, you can purchase Koala products for your family and friends on our website. From the “Cart” page on our website, you can check if your country is included in our courier delivery network by using the “Estimate Shipping and Tax” section, where you can also verify the actual shipping cost.