Terms and Conditions of Sale

Thank you for purchasing from Koala’s Online Store. We want you to have the best experience when buying our products. You can get in touch with us by sending an email to info@koalaspain.com


You have the right to cancel an order or return a product. To do so, you must review our return and refund policy on the website.


Koala reserves the right to change the prices of products displayed on the Online Store at any time and to correct inadvertent errors. Price changes will not affect orders that have already been accepted by Koala. In the event of a pricing error, we will notify you and give you the option to proceed with the transaction at the correct price or cancel the order at no cost.

Order, Acknowledgment, and Acceptance of Order

To place an order for Koala products, you can visit the website koalaspain.com, add products to the cart, and proceed to payment (using your preferred payment method). We can deliver the items to you or to the person of your choice. Once confirmed, we will provide you with a web order number.

In most cases, and within 24 to 48 hours, we will process orders for products in stock. If a product is not in stock, it will be removed from the website or marked as “Out of Stock” next to the product.

Once you’ve made the payment, all that’s left is for the courier to deliver the products to you as soon as possible so you can enjoy your purchase.

Shipping and Delivery

Koala only provides shipping through courier services. To inquire about the shipping method, contact us via email: info@koalaspain.com 

Deliveries are subject to the courier company’s terms.

See more details here

Rights granted by the Consumer Protection Law

Koala’s limited 2-year warranty adds to the rights granted by the Spanish Consumer Protection Law.

Customer Support

Contact us via email: info@koalaspain.com


This contract is subject to export control laws of the current legislation. You may not export products purchased from Koala’s Online Store to another country if prohibited by export control laws.

Payment Options

Koala’s Online Store offers the following payment methods: credit card.

If you pay with a credit card, the total amount will be blocked on the card when you submit the order. If we do not receive authorization from the card issuer.